Within fifteen (15) days from receiving your order, you have the right to exchange any item(s) that don't fit comfortably. We accept exchanges in size only, not in colours. 


Once you have decided that you want to proceed with your exchange, you will need to return the merchandise and we will ship your requested size(s) with free shipping.  


Please follow our instructions below:

  1. Please send us an email at exchange@isapera.com and provide the following information:
    •  Your order number (ORD....)
    •  Which items you are returning (if your order contains multiple items)
    •  What is the requested (new) size for each item.

  2. After we verify the availability of your requested size(s), we will reply to provide you a Return Merchandise Authorization (RMA) code and shipping instructions. If we are not able to provide the requested size you will have the option of requesting a refund instead of the exchange.
    Do not ship before acquiring an RMA code.

  3. Shipping your return needs to be arranged and paid by you, the customer. 
    You may choose any shipping method you prefer. 
    Please provide us the tracking number if possible.

  4. We will ship your new items within 24 hours from receiving your returning item(s) and as long as our inspection finds the returned merchandise to be in accordance to our terms and conditions.
    We will ship your new item(s) with free shipping.

See also: Return Terms & Conditions